Multichoice

Good day

I have an issue. I paid my dstv account double on the 26th of November. I usually pay two different dstv accounts but this time I made a mistake of paying the two amounts into the same account. I only realized after the other dstv was switched off that I made a double payment. I called in the call centre to ask that the other amount be transferred into the other account(the one that is switched off) and even paid a reconnection fee of R50. I was asked to provide the proof of payment of which I sent through to Tshwarelo Mmileng. I sent through both proofs(the initial payment and the reconnection fee) till this day my mother is sitting with dstv that is not working. When I phoned again this morning they told me that they will flag it and it will be rectified. When I call in again this afternoon then I am told that it takes upto seven days for that to be rectified by someone in finance meanwhile my mother is sitting with a dstv that is not working. I am dissatisfied with this service. I mean really, it was last week when I asked that this issue be looked into