Multichoice 1 cent

I app**** for a pricelock contract in November 2017. The sales consultant who assisted me told me that I didnt require the installation as I live in a complex and use a communal dish. I specifically told her that I wanted the explora on 2 year pricelock for Dstv. I also told her that I havean explora activated on my late dads account. I explained that my dad passed away in 2006 but I continued to carry on with account. The sales consultant advised me that all I need to transfer the decoder to my new account would be his death certificate. My account was approved and my new explora received. When I tried to transfer the other explora from my dad's account to mine, I am now told that I need a letter of executorship, death certificate or a letter from the court. I dont understand the efficiency of multichoice staff as no one cared to speak to the account holder when I initially activated the dstv explora on my dad's account. If they followed the correct account verification process, the consultant would have realised then that my dad was late like 11year's ago. Now I am inconvenienced where I am sitting with a dstv explora which I cannot use. Then to add to my frustration, I found out in march 2018 that the contract I took out in November 2017 was not a pricelock. I am still waiting for someone to make the attempt to contact me regarding my queries. I asked on numerous occasions for my conversation with the sales consultant to be heard, but no one at multichoice cares. Multichoice doesnt even deserve the 1 star rating that I had given as there is no other option. I am completely disappointed with the service received. Furthermore to my disgust, I was attempting to close my dads old account. I called multichoice and the consultant told me that there was a balance of 1 cent (I am not joking...serious) that need to be paid before the account was closed. I tried to pay at Spar but they wouldn't accept a 1 cent payment. I eventually had to go to a Dstv Outlet and swipe my bank card to pay the 1 cent. Yes, the staff at the dstv outlet was shocked that I was asked to pay 1 cent to have the account closed. Consumers will pay multichoice even 1c extra without thinking, but let me tell you that Multichoice doesnt care. For a mere 1 c. Pathetic for the number of years of me being a loyal customer.