YN
Yahya N

1 reviews | Active since Oct 2012

17 May 2022, 14:19

Multichaice(DSTV) worse than ESKOM!

DSTV service absolutely sucks! I have never had to work so hard in getting service and physically go out of my way to get attention from a corporate, they are worse than government. I have now been struggling with linking the new explora as an extra view to my set up which happens to be the first explora for over a week. In addition I have been unable for the over 3 days to get someone from their sales area to contact me to take up an additional new explora offer, the sales team have no direct line and the call centre cannot transfer me to them, so they actually willing to lose a customer over sheer stupidity and an inadequate process, mind you my bill is over R 1 000 per month, so now I will cancel and just happily stream.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 May 2022, 14:33
Official
Hi Yahya Ndebele , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
YN
Yahya N's update19 May 2022, 11:09
Reviewer Update
Still no response from DSTV, called in today 19 May 2022 at 10h42, spoke to Mpelenhle Dembe, I asked either he place ne through to DSTV sales team so as to finalise the offer or put me through to cancelations, he did not hesitate and just placed me through to cancelations, this is pride your staff has and the service they offer us the consumer. Appalling!