SM
Simpiwe M
1 reviews | Active since Feb 2018
10 Feb 2018, 08:57
Multi-ripoff-nochoice
So I decided to subscribe to DSTV in September 2017 as that is the only way I can watch F1. I just need F1, TBN and Mnet. The only way I can get those is subscribing to Premium. Ouch but ok I subscribed anyway. I pay a full subscription and ask them to debit on the 20th of every month. My understang is that I have paid in advance so I cannever owe. I go away for December holidays thinking I can come back and enjoy my viewing. I come back in January and I owe a full month?!!!! Which month? If I didn't pay for that month why didn't they just disconnect me? *******! !!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Feb 2018, 11:28Dear Simpiwe Maqhubela
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2018, 11:28
Official
Dear Simpiwe Maqhubela
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Feb 2018, 12:21Dear: Dear Simpiwe Maqhubela.
Part of our terms and conditions stipulate that it is your responsibility to manage the account. To ensure the account is not in arrears and up to date, should you wish to suspend for an interim you need to contact us or send us an email to schedule the arrangement.
We have billing rules that need to be adhere to, to ensure the billing runs smoothly. Our records indicate your debit order payment came back unpaid. The service is left running as we cannot assume, whether you wish to continue viewing or want to suspend. As explained above you need to communicate with us.
Eventually the account is suspended due to non-payment. The days viewed without payment you are liable for the charge hence the account incurs a balance in arrears.
Currently the account is in arrears with the amount of R407.23.
To reconnect kindly make a payment of R737.20 and this amount will cover your viewing till the 20.02.2018. The monthly subscription of R789.00 will be due on the 21.02.2018.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2018, 12:21
Official
Dear: Dear Simpiwe Maqhubela.
Part of our terms and conditions stipulate that it is your responsibility to manage the account. To ensure the account is not in arrears and up to date, should you wish to suspend for an interim you need to contact us or send us an email to schedule the arrangement.
We have billing rules that need to be adhere to, to ensure the billing runs smoothly. Our records indicate your debit order payment came back unpaid. The service is left running as we cannot assume, whether you wish to continue viewing or want to suspend. As explained above you need to communicate with us.
Eventually the account is suspended due to non-payment. The days viewed without payment you are liable for the charge hence the account incurs a balance in arrears.
Currently the account is in arrears with the amount of R407.23.
To reconnect kindly make a payment of R737.20 and this amount will cover your viewing till the 20.02.2018. The monthly subscription of R789.00 will be due on the 21.02.2018.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
SM
Simpiwe M's updateReviewer Update
10 Feb 2018, 12:39Thank you for your response Edward. Now I know what to do next time.
Regards
SM
Simpiwe M's update10 Feb 2018, 12:39
Reviewer Update
Thank you for your response Edward. Now I know what to do next time.
Regards