MULTI-NO SERVICE SA

Multichoice is nothing else but a ****ming bussiness, quick to debit a bank account but VERY POOR at resorting to solving matters where they *****ed up.

I have been ****med into signing up on an upgrade from a standard Explora to an Explora Ultra decoder device with so called "Free access to Showmax" in October 2024 & for 24 months.

I was not informed that in order to access Showmax, that you require to have access to Internet via a Telkom line or Wi-Fi etc.

I asked the salesperson this specifically as it was vital detail that would influence my descicion to upgrade or not, & I was not aware how Showmax was presented.

I was emphatically told NO, I do not need Internet, that Showmax was part of the open channels on the Premium package, though need to be accessed under the various options ie. Catchup etc. or you DO NEED INTERNET & was not told & obviously it will require extra cost.

If I was told from the onset, I would've declined the upgrade, upgraded my LNB only & continued on the old package deal still with the same Premium package.

Why should I upgrade to a newer unit with the same **** movies, programmes available but pay more ?

Addittional cost ie. an Internet service was not an option as the upgrade then made no sense at a higher cost & the insurance cost would also increase per month.

I accepted after this clear explanation that "I do not need any form of Internet to access Showmax" Upgrade was eventually delivered & installed, but no Showmax. Several calls, many minutes later, lots of Rands later at my cost & many promises made by Multichoice employees to look into the matter, to listen to the recordings & revert back to me......but with weeks gone by still NO such luck. (Welcome to South Africa) How long does it take 1 person to listen to maybe 2/3 voice recordings ? Does it take 2-3 weeks, with weekends in between, oily KFC fingers, Africa time, teabreak, lunch, getting some PJ's done in betwern on company'stime & *********** employees & loud laughing & unprofessional people & behaviour in Africa to attend to a very simple complaint or is it a matter of "we do not know how to deal with our own mistake of False advertising" & lets not call him, hopefully he goes away !!??

It is not my fault Multichoice employees/individuals are either not competent nor not fit for the job to "man" telecommunication devices to do marketing effectively nor efficiently, who are not 100% well informed of the whole functioning of Multichoice & it's content it offers !!!

After my several complaints, I was asked what the resolution is to my matter should they find in my favour. This sounded to me like a unofficial confession.

I explained that since Showmax is offered at R99/month & I was suppose to receive it free, hence part of my upgrade, I need R100 to be deducted from my current premium of R1177 in order to make up for their deliberate false advertising.

This was an issue at first, but the agent concluded that "they" will get back to me.

I am still waiting.

Paying over R1000 per month for a few quality sporting shows in 1 month, a very far & few golden oldie movies & other than that saturated with idiotic advertizing & characters, repeat after repeat very old movies, old shows, old documentaries & who knows what other old ****.

Is this what Multichoice offers SA's at such a high premium to pay each month & with absolutely no to very low choice of great movies, new programmes & or documentaries?

You cater for the Chines & other foreigners on our package, but you cannot fullfil an obligation to your own SA residents first then to other foreigners?

We are you paying customers, we are your mere reason of existance, we are ylur client base, thus we require a far better value for money concept.

No wonder millions of people had ran away from the old outdated SABC to DSTV & Multichoice, but you have become 90% redundant.

No wonder that million more ran away from Multichoice to Netflix, Family Tv, Top Tv, premium IPTV, & the ******* WAKA TV, Stream ripping, IPTV piracy, file sharing & more.

You are the ROOT CAUSE of your own demise.

I will by word of mouth spill my mouth about the fatcats like Mawela's, Jacobs & crew who earn millions from the poor but give them **** in return & yet go to sleep thinking ALL IS OK.

We do not pay actors their salaries, it was a choice , their choice like the million employed people in our country, so do not be beggars to pay them a higher salary from our subscriptions. We can drag this thru the mud if you need it to be !!!! Your **** is known to us & is not confidential.

Catch a wake up if your subscriber quantities decline drastically, then we will talk again.

Sauerkraut signing out.