RS
Rogan S
1 reviews | Active since Feb 2016
03 Oct 2016, 20:21
Multi-No-Choice
<p>After more than 90 minutes on the phone with Multichoice agents, two complaints on Hello Peter and conversations with managers that promise to resolve my problems nothing has yet been done by Multichoice to assist me in ANY way!</p> <p> </p> <p>From what I have seen from online forums I am not the only one that experiences exceptionally poor service from Multichoice. </p> <p> </p> <p>If you are thinking about getting DSTV don't! Multichoice has built their monopoly and really doesn't care about their customers needs anymore. One would think if you pay R949 per month for a service the provider would at least dignify your complaint with a response. </p> <p> </p> <p>Get Netflix... a lot cheaper and the service is impeccable!</p> <p> </p> <p>Kind Regards</p> <p>A future former customer </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Oct 2016, 07:06Dear Rogan
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2016, 07:06
Official
Dear Rogan
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Oct 2016, 10:04Good day Mr Swart
Thank you for taking our call today.
Please accept our deepest apology for your inconvenience.
As part of our continuous strive for excellent service, we have forwarded your request to our Payment Plan team for assistance in this regard.
Once more, thank you for your honest feedback regarding the service you received.
Should you require any further assistance, please feel free to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply04 Oct 2016, 10:04
Official
Good day Mr Swart
Thank you for taking our call today.
Please accept our deepest apology for your inconvenience.
As part of our continuous strive for excellent service, we have forwarded your request to our Payment Plan team for assistance in this regard.
Once more, thank you for your honest feedback regarding the service you received.
Should you require any further assistance, please feel free to contact us.
Kind regards
Dinah
Best regards,
RS
Rogan S's updateReviewer Update
04 Oct 2016, 16:41After the long struggle my problem has been sorted out by Multichoice.
The representative that contacted me was very helpful and immediately sent out to technicians to fix the issue.
Hats off to these technicians as they immediately knew what the problem was and fixed it within 10mins.
The rep and these technicians were a great help and I hope this level of service can be kept up.
Thanks MC.
RS
Rogan S's update04 Oct 2016, 16:41
Reviewer Update
After the long struggle my problem has been sorted out by Multichoice.
The representative that contacted me was very helpful and immediately sent out to technicians to fix the issue.
Hats off to these technicians as they immediately knew what the problem was and fixed it within 10mins.
The rep and these technicians were a great help and I hope this level of service can be kept up.
Thanks MC.