KB
Keoma B
1 reviews | Active since Dec 2013
01 Dec 2019, 10:25
Multi-fools
I had changed my banking details at the Randburg offices, it was confirmed by call center agent that it was effective on the 19th October 2019. I received a message that the deduction would go off on the 31st October, but did not as apparently it was a failed debit although funds were available. Due to this my service was disconnected & I had to pay R878 (for November & December + the connection fee) which was done on the 27th of November. Today, the 1st of December, I am debited R317 & I have R197 to pay at the end of December. Thus far I've paid R1194.40 for a **** up on Multichoice's part for a debit they ****ed up on, now I've paid in excess of 3 months services & they still want more money out of me.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 08:38Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 08:38
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 09:04Hi Keoma B,
Our records indicate the amount of R394.33, debited on the 31.10.201, was returned unpaid on the 25.11.2019. Before we received the payment of R877.40, the debit order Megtape was already sent to to the capture the amount due to a debit on the 30.11.2019.
Currently the account reflects a credit balance as a result of the debit order that has deducted.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Our records indicate the amount of R394.33, debited on the 31.10.201, was returned unpaid on the 25.11.2019. Before we received the payment of R877.40, the debit order Megtape was already sent to to the capture the amount due to a debit on the 30.11.2019.
Currently the account reflects a credit balance as a result of the debit order that has deducted.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 09:04
Official
Hi Keoma B,
Our records indicate the amount of R394.33, debited on the 31.10.201, was returned unpaid on the 25.11.2019. Before we received the payment of R877.40, the debit order Megtape was already sent to to the capture the amount due to a debit on the 30.11.2019.
Currently the account reflects a credit balance as a result of the debit order that has deducted.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Our records indicate the amount of R394.33, debited on the 31.10.201, was returned unpaid on the 25.11.2019. Before we received the payment of R877.40, the debit order Megtape was already sent to to the capture the amount due to a debit on the 30.11.2019.
Currently the account reflects a credit balance as a result of the debit order that has deducted.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,