PS
Pinky S
1 reviews | Active since May 2016
15 Dec 2022, 11:32
MULTI-CHOICE'S MONOPOLY
i am not happy with Multi choice they give you rewards and after that their system is unable to downgrade you back to normal package and you just see a message that your is upgraded and you must pay so much and if you try and downgrade , you are told you shouldn't have done that and you need to pay so much to cancel and start afresh . They have no regard whatsoever for a customer .
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Dec 2022, 12:11Hi Pinky Sithole,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Dec 2022, 12:11
Official
Hi Pinky Sithole,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
PS
Pinky S's updateReviewer Update
15 Dec 2022, 14:31good day
till now i haven't heard anything from you and I must say your customer agents , they don't know their work at all .
till now i haven't heard anything from you and I must say your customer agents , they don't know their work at all .
PS
Pinky S's update15 Dec 2022, 14:31
Reviewer Update
good day
till now i haven't heard anything from you and I must say your customer agents , they don't know their work at all .
till now i haven't heard anything from you and I must say your customer agents , they don't know their work at all .
DStv (MultiChoice)'s replyOfficial
16 Dec 2022, 13:55 Hi Pinky Sithole,
We recently tried contacting you but could not reach you, please let us know when we can call again.
Kind regards,
DStv: Hello Peter Team
We recently tried contacting you but could not reach you, please let us know when we can call again.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2022, 13:55
Official
Hi Pinky Sithole,
We recently tried contacting you but could not reach you, please let us know when we can call again.
Kind regards,
DStv: Hello Peter Team
We recently tried contacting you but could not reach you, please let us know when we can call again.
Kind regards,
DStv: Hello Peter Team
Best regards,
PS
Pinky S's updateReviewer Update
19 Dec 2022, 11:47Dstv multichoice has not rep**** to me , I only saw one miscall and Imy package was disconnected and I pay R848,00 to continue viewing while I only took a contract of R548 which was compact plus data plus discounted show mass, what happened I recieved a free reward upgrade for month to compact plus and for some reason I was not degraded back to my package and when I saw that I had to pay R848 for compact plus I tried to downgrade but was told I wasn't supposed to do that what I can do to go back to my is to pay cancelation fee for something, I never wanted so otherwise i am still stuck with something i don't want and can't afford and multichoice is not helping at all agencies keeps on telling me different stories.
PS
Pinky S's update19 Dec 2022, 11:47
Reviewer Update
Dstv multichoice has not rep**** to me , I only saw one miscall and Imy package was disconnected and I pay R848,00 to continue viewing while I only took a contract of R548 which was compact plus data plus discounted show mass, what happened I recieved a free reward upgrade for month to compact plus and for some reason I was not degraded back to my package and when I saw that I had to pay R848 for compact plus I tried to downgrade but was told I wasn't supposed to do that what I can do to go back to my is to pay cancelation fee for something, I never wanted so otherwise i am still stuck with something i don't want and can't afford and multichoice is not helping at all agencies keeps on telling me different stories.