Multi choice very bad service 😡

Unhappy customer DSTV, I have a debit order that goes off every month for dstv and showmax, every time since from 2 weeks back when I have to watch showmax I have to call dstv to activate my account and when I call it's either the agent dropped the call or they're escalating to the team leaders who are always not available, the team leaders are always a meeting everyday all day. Now they deactivated my account saying that I've called to cancel, if I canceled why did they debit my money ? I was on their WhatsApp line the the agent closed my request saying he can't assist, what kind business is multi choice running 😡, you call no assistance, you whatsapp dololo assistance, you escalate still nothing happens. I thing the query numbers they just give you the number that they can think of, as for team leaders I don't think they exist. Multi choice is very good at debiting the account even month and giving us bad service. I hate paying for the bad service, I understand why people are unsubscribing, I'm joining them soon. Angry customer