SN
Siphumelelise N
1 reviews | Active since Mar 2019
04 Nov 2020, 06:13
Multi Choice unauthorized Debit order, double debit.
So multi choice double debits my account, firstly without my permission. I call support, I am told that the finance team will make corrections to the problem within 49 hours. 7days later I'm still the one trying to get answers. Eintlik who do you guys think you are kanti? You wronged me, now its even harder to make corrections.
Please correct this immediately before I take further actions, it was urgent 7days ago, now I'm ****ed off!
Here's the ticket number :#***3
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Nov 2020, 07:05Hi Siphumelelise,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2020, 07:05
Official
Hi Siphumelelise,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Nov 2020, 11:20Hi Siphumelelise,
As per our telephonic conversation, please be advised that the refund has been partially approved. We’re waiting for Finance to process the final approval.
Once again, I would like to apologize for the inconvenience.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the refund has been partially approved. We’re waiting for Finance to process the final approval.
Once again, I would like to apologize for the inconvenience.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2020, 11:20
Official
Hi Siphumelelise,
As per our telephonic conversation, please be advised that the refund has been partially approved. We’re waiting for Finance to process the final approval.
Once again, I would like to apologize for the inconvenience.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the refund has been partially approved. We’re waiting for Finance to process the final approval.
Once again, I would like to apologize for the inconvenience.
Kind regards
DStv: Hello Peter Team
Best regards,
SN
Siphumelelise N's updateReviewer Update
14 Nov 2020, 11:37Thank you for this, I will change my rating
SN
Siphumelelise N's update14 Nov 2020, 11:37
Reviewer Update
Thank you for this, I will change my rating