Multi Choice trust computer above human

I tried to downgrade from full DSTV to the Compact package on 01 January 2018 at 23h32 to 00h05 on my cell phone. The system refused to downgrade me and just said technical errors (This was my first time downgrading online, because I normally phone in for the downgrade. When I phoned in on 02 January 2018 at 07h11 the service consultant said that he see on the system that I have tried to downgrade at 03h00. The more I told him that it was 23h32, 23h34 that I started trying he insisted that the system is correct and said that I must not lie. I am seriously disappointed and shocked with the attitude that this person believes a computer above me. He than afterwards said he never told me that I was lying. Multi Choice please train your staff properly in this situation because according to him this is the first call that he received of this nature. He told me if this was his second or third call of this nature he would have believed me. APPALLED

Ref: ********** 0-i207 Consulatnt: Caiphus Molaudzi Time of call: 07h11 to 07h27, 02 Jan