Multi-choice ...Too Quick to take your money! And not prepared to do what's right!

Hi Hello Peter, I'm SO dissatisfied with the service from DSTV Multi-choice. I have taken ownership of my late Grandfather's Multi-choice account and recently "his" decoder has been giving issues, so I had to buy a new one. Unfortunatley the installer of my new device did not know the history of the old device and thought that the transfer of funds from one account to the other would be easy. Truth is I have asking for assistance since mid November 2018 and have been from Columbine Agency to Multi-choice head office and NOBODY is able to assist, the ones that want to can't because the procedures in place are too COMPLICATED to do the transfer of funds. A bank statement and death certificate will not surfice as proof of payment of Death . DSTV wants an Executor letter for a person that died 18 years ago, and proof of payments from a Standing order, the statement won't do. The amount of money I would have to pay an Executor for a letter is not worth the credit due from DSTV to Myself. Why are things so COMPLICATED when it's time to credit or refund a person for something that they have made payment for and have given proof of that payment?