1 reviews | Active since Jul 2012
Multi choice still over charging
<p>My account has still not been resolved they have charged me R345 in aprill and a pay in of R44 march plus R99 and now in june R192. i have not signed up for this and if Dstv cant correct there accounts i will no longer be a customer this is not on.I have paid so far R680 for March,april and may where i should have paid R341</p>
Dear Mr Mahomed
The amount debited on your account was due to the upgraded that took place on your account . In March 2016 your service was upgraded from DStv Access to DStv Compact.
In April 2016 you requested your service downgrade from Compact to DStv Family and the billing on your account was adjusted accordingly.
The amount collected in July 2016 is to cover your subscription on the DStv Family package for period 2 June 2016 to 1 July 2016.
Regards
Rupert
Best regards,
Dear Mr Mahomed
The amount debited on your account was due to the upgraded that took place on your account . In March 2016 your service was upgraded from DStv Access to DStv Compact.
In April 2016 you requested your service downgrade from Compact to DStv Family and the billing on your account was adjusted accordingly.
The amount collected in July 2016 is to cover your subscription on the DStv Family package for period 2 June 2016 to 1 July 2016.
Regards
Rupert
Best regards,
Please look into the issue only asked to be upgraded for 4 days and not a full month look at your conversations and your recorded calls as previously hello peter coment the lady said ahe will resolve it.
Please look into the issue only asked to be upgraded for 4 days and not a full month look at your conversations and your recorded calls as previously hello peter coment the lady said ahe will resolve it.
Dear Muhammed
Reference is made to our telephonic discussion.
We have schedule for the current package to downgrade on 02 July 2016.
You will manually pay R99.00 for the DStv Access package. As requested, your debit order facility will be re-activated after the 02nd of July 2016.
If you require any further assistance, please don’t hesitate to contact us.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Dear Muhammed
Reference is made to our telephonic discussion.
We have schedule for the current package to downgrade on 02 July 2016.
You will manually pay R99.00 for the DStv Access package. As requested, your debit order facility will be re-activated after the 02nd of July 2016.
If you require any further assistance, please don’t hesitate to contact us.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,