DE
Dewald E
1 reviews | Active since Dec 2019
08 Jun 2020, 12:25
Multi-Choice *****ing money
******* deduction from my bank account after I closed my account with them 3.5 years ago. No authorization to deduct money from my account at all. Have no interest if ever opening an account with them ever again. Trying for more than a week to get someone from their side on the phone as the keep cutting you off and endless transferring from one department to the next to return my money and cancel this ******* debit order. It is nothing more than theft of my money and time.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Jun 2020, 13:03Hi Dewald,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2020, 13:03
Official
Hi Dewald,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DE
Dewald E's updateReviewer Update
08 Jun 2020, 15:18Been holding on for hours on your call centers, who is going to pay me back for my airtime? Was already a battle to cancel 3.5 years ago and now its the same but I did not sign up for a premium or any account this time. Blatant theft.
DE
Dewald E's update08 Jun 2020, 15:18
Reviewer Update
Been holding on for hours on your call centers, who is going to pay me back for my airtime? Was already a battle to cancel 3.5 years ago and now its the same but I did not sign up for a premium or any account this time. Blatant theft.
DStv (MultiChoice)'s replyOfficial
08 Jun 2020, 22:39Good day,
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have canceled the services and created a refund of the amount that was debited on the 01\06\2020.
Kind regards
DStv: Hello Peter Team
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have canceled the services and created a refund of the amount that was debited on the 01\06\2020.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2020, 22:39
Official
Good day,
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have canceled the services and created a refund of the amount that was debited on the 01\06\2020.
Kind regards
DStv: Hello Peter Team
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have canceled the services and created a refund of the amount that was debited on the 01\06\2020.
Kind regards
DStv: Hello Peter Team
Best regards,