Multi choice service is pathetic!!!!!!

Multi choice has once again messed up …. After having an escalation with them for a whole month without being resolved now they mess up with doing a double debit and no reversal done till date. I have been calling and everyone says something different to the notes they write down. What makes me mad is that they all escalate or need some approval from this team leader that never gets back to you with feedback . It’s been a week and no communication regarding why my reversal hasn’t been paid out. I took a price lock package that took a whole month to be installed. This was installed on the 28th July. The debit for that month went well. August debit I was debited an amount of R3123 and they said it’s an error. Till now I haven’t received my funds in my account and apparently they are investigating the matter. I have provided the agents with information and I haven’t got sufficient feedback and this is making me more angry. I need this resolved. It’s not the first time this year you guys are doing the incorrect thing