MULTI CHOICE POOR SERVICE FROM AGENTS

Multichoice call center is so useless, i dont know how many times my decoder has been deactivated because of a technical error they have on their system. One of the agents even told me that they will reactive it but until the error is solved they will keep deactivating it, and i have to call in again myself to get it activated imagine what kind of bull is that... whats even more frustrating the agents to dont even update on their systems the conversations they had with me before.... every single time i call in i have to explain the situation , bare in mind that when the airtime finishes from 30 second holds they keep on putting you on, no one bothers to call me back... i repeat what kind of customer service does mutlichoice offer... one agent by the name of Bonga she tells me that instead of complaining we would have finished with the query she practically dismissed me. Spoke to Zakhele she has absolutely no idea what she is talking about.. this agent needs to go in for training, she gave me the wrong subscription saying my monthly subscription is 350 where by i know that it is 529. Multi choice better fix the error on my services this incompetence at all levels. I am currently sitting with my decoder off and i pay every month but i am suffering this ater nonsense and bull****!!!!!!!