Multi choice poor customer service

The week of the 3rd of June i contacted Multi choice. As i am a DSTV subscriber i do have a decoder but it is so old. The lady gave me the options for a Explora decoder. Saturday the 8th of June i recieved a call to check if i qualify for the decoder via multi choice. All the info was given as well as the fact that i live in Pta but work in JHB. The fact that i am travelling every day to JHB makes it difficult as i leave at in the mornings. In the afternoons i am home at 17:30. i was informed that the guy who will install the Explora will contact me. Tuesday afternoon i phoned Multi choice to get more info. I was told by a very rude lady that i must wait for the call> no info was given as how or when. Thursday morning at 8:00 my cell phone rang. A guy from FEDEX is waiting outside my house in Pta!!!!!!!! He is delivering the EXCPLORA???????He was just as confused as i am. Since no one told me of a delivery exct...I told him no one was home as i am in JHB..I phoned Multi choice again. This time around i phoned 20times. Each time the phone is picked up and after seconds put down again. Eventually they answered and i asked the Call centre lady what the way forward will be. As i made it clear that i am working. She asked me if they can deliver it to my workplace. I told her yes but between 6:30 and 15:00 in the afternoon>. She told me sorry it will be after 15:00???????I must then collect it the following morning at our reception. The more i tried explaining that our reception does not sign for anything or take any packages it will get lost. I was under the impression the installer of the EXCPLORA will bring the decoder as well. The only answer i got is she will log a call. They have the decoders in a storage facility and FEDEX deliver it otherwise the decoders get ******?????? I told her the chances are greater if they just drop it off when it suits them without confirming with the client> iI am not interested anymore. And then suddenly she said no but price lock exct.... I told her i am not interested doing it anymore .Friday (today) i received and sms to phone Multisim. I phoned them and the lady started explaining about the instalation i told her my problem and i got just a "well contact us if the decoder was delivered" It is a week later . I dont know if it is worth it to go through all this trouble for a new device