1 reviews | Active since Jul 2015
MULTI CHOICE...PATHETIC SERVICE!!!! REF ***
Wow.....Multi Choice has shocking service, between email and telephone calls I have wasted hours, yet they cannot resolve a problem and the DPP department is not even contactable except through the Multi Choice call centre , .....i have an entry level decoder...then decided to get the Explora through the R99 plan but then told Multi Choice I decided against upgrading any longer...there was no problem, ...told me would be cancelled and best I reject debit order for initial confirmation of contract , when it goes through, if they reversed the payment would take about 40 days. I did as they requested, NEVER received the decoder via courier......then....2 weeks later.....the sms arrives \Welcome to the world of Dstv"...lol...seriously Multi Choice WAKE UP!!!! Below is one mail I sent to Multi Choice<br> Good Day"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile