1 reviews | Active since Feb 2017

01 Mar 2017, 22:00

MULTI choice?? No NO choice.

<p>A few months ago our mnet suddenly stopped working. No warning, no communication, no nothing from Multichoice. (we have the mnet decoder) We have contacted Multichoice numerous times. They are unable to help us. We have been into the office in PMB numerous times. They too are unable to help us. The office here in PMB said themselves that they cannot help us and they don't know how to help us. All this time and it's 3 months now we have been paying our subs. We want to know what is going on? When is this problem poing to be fixed? When are we going to be refunded for these 3 months of no service. The decoder is in my son's name Carl Etienne Dreyer. Please help! Jenny Dreyer</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 08:09
Official

Dear Jenny Dreyer

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 08:17
Official

Dear Jenny Dreyer

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 12:11
Official

Good day Jenny Dreyer

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.

Please be advised that we have escalated your concerns to the relevant department for urgent assistance.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Kind Regards

Rupert

's update03 Mar 2017, 22:12
Reviewer Update

Thank you. We await a resolution.