Multi choice needs to have a turnaround time for assisting clients. It can’t be the case that i call in for the same query a whole month and not be assisted.

Multi choice dstv offers ridiculous service. I mistakenly paid my account using an incorrect reference number on the 3rd October 2020. My service was disconnected throughout the month, i will constantly have to call them for them to allocate my payment. I will stay on the line for over an hour and still not be assisted. Till today the amount i paid on the 3rd October is not allocated to my account. Today i want to make a payment only to find out that i have to pay an amount of 1082.50 which my monthly fee is only 495. I just called them now, I’m still receiving the worst service. They telling me that my query has been escalated to their finance department for allocation, mind you that is the story i have been getting through the month of October when i called them. I’m really frustrated and don’t know what to do! I’m definitely not paying the 1082.50 because I never skipped a month of not paying my subscription.