LC
Leonard C
1 reviews | Active since Mar 2018
10 Apr 2018, 02:19
Multi choice multi problems!!!!
I paid my account on time and in full. I have sent them at least ten proof of payment (s). I have had assurances and or undertakings that it will be sorted out. At times insinuations that I might have typed the proof of payment. I have had my account suspended at least 5 times in the interim. I have spent so much in airtime and travelling to clear this allocation issue (29 km ×2) Now my account is suspended yet again. How much is the real cost of my monthly subscription i.e including wasteful airtime and travelling let alone my time off from work for a fault that was never my own???
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Apr 2018, 09:30Dear Leonard Chiloane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Apr 2018, 09:30
Official
Dear Leonard Chiloane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Apr 2018, 10:09Good day Leonard
Thank you for sending us your query.
Your DStv service is now reconnected and all the reconnection fees charged have been reversed.
The payment is still pending allocation from our finance team. Once traced, it will be allocated back into your DStv account.
I apologise for all your inconvenience, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Apr 2018, 10:09
Official
Good day Leonard
Thank you for sending us your query.
Your DStv service is now reconnected and all the reconnection fees charged have been reversed.
The payment is still pending allocation from our finance team. Once traced, it will be allocated back into your DStv account.
I apologise for all your inconvenience, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Apr 2018, 10:09Good day Leonard
Thank you for sending us your query.
Your DStv service is now reconnected and all the reconnection fees charged have been reversed.
The payment is still pending allocation from our finance team. Once traced, it will be allocated back into your DStv account.
I apologise for all your inconvenience, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Apr 2018, 10:09
Official
Good day Leonard
Thank you for sending us your query.
Your DStv service is now reconnected and all the reconnection fees charged have been reversed.
The payment is still pending allocation from our finance team. Once traced, it will be allocated back into your DStv account.
I apologise for all your inconvenience, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
LC
Leonard C's updateReviewer Update
15 Apr 2018, 21:05Dinah how long does it take to allocate a payment? I was disconnected again today. I demand to be reimbursed for the times I was unjustifiably suspended since 01 March 2018 to date.
LC
Leonard C's update15 Apr 2018, 21:05
Reviewer Update
Dinah how long does it take to allocate a payment? I was disconnected again today. I demand to be reimbursed for the times I was unjustifiably suspended since 01 March 2018 to date.