MS
Mtulisi S
1 reviews | Active since Jan 2020
06 Jan 2020, 15:22
MULTI-CHOICE MAKING DOWNGRADING AN ISSUE
Hi, I just called DSTV call centre, requesting them to downgrade my services. Only to be told that, they can only be able to downgrade my services on the billing date. The thing is my television is not working and Multi choice cant downgrade my services. The reason why I am downgrading is because I did not afford the premium at the moment. So my question to Multi choice is why should I wait for the end of the month to downgrade? where must I get the money they want. Does that mean that I will not be using my television the whole month???????
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jan 2020, 08:28Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2020, 08:28
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jan 2020, 16:52Hi Mtulisi Skaap,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jan 2020, 16:52
Official
Hi Mtulisi Skaap,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,