Multi choice is has very bad service

I Have not been using my DStv since January i could not afford it. I called on the month of September degrading my subscription the call center that I spoken to told me it was successful changed and directed me to pay R150 I paid the amount that she said I should pay, after my DStv was still not working after two weeks of paying the R 150 they say I must call for reconnection which I did that last week on the 16 I paid my DStv again R115 now is not even a week they have disconnected my DStv when I call they tell me they're speaking to the manager I should hold the phone I spend more than R100 atym speaking with different agent fixing one problem and they're telling me that I should change the package on the day I pay my account I don't even know which is my date and they took me back to the same package I asked them to degrade me from. This so stressful to deal with DSTV I didn't even get a commucaition that they took me back to subscription that I can't afford it since 8h30 this they said the manager will give me a call till still waiting it really frustrating to deal with one thing this totally unacceptable.