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Racquel R

1 reviews | Active since Jan 2015

05 May 2020, 13:33

MULTI CHOICE IS A *******

Good day, DSTV is shameless while robbing it's customers. I EFT'd R299,00 in stead of the required R145.00 to my account.I've always had the family package of R299.00. I Got a thank you response with a ref. nr. This morning my service has still not been connected and after i calling them (DSTV N1 City) the consultant Nozipho sais i must pay an extra R245 while my on request to speak to a senior or manager, she said she'll put me through, only to be taken for a fool cause no one takes my call. I call back and the second consultant tells me that she she cannot call a manager as they are not allowed to share their equipment! LOL ! and therefore they don't have any managers on site, they'll have to come in to the office. Last yr June, I had to pay just over R700.00 i still don't know why? i think for not using it for a 2 months or so on another occasion i paid my fees and they did not connect my service that entire month and after so many written complaints, i'm still waiting to be refunded. DSTV is right up there with the most ******* institutions in our country. I'm definitely cancelling DSTV.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 May 2020, 14:24
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 May 2020, 16:39
Official
Hi  Racquel, 

We received the R299.00 payment on the 7th of April and this amount covered your account from the 6th of April to the 1st of May. Your payment date is on the 2nd of every month, this means that you were supposed to top-up your account on the 2nd of May 2020. 

Unfortunately, we did not receive the payment. 

Regards
The Hellopeter DStv Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 May 2020, 16:39
Official
Hi Racquel, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
The DStv Hellopeter Team

Best regards,

RR
Racquel R's update05 May 2020, 18:00
Reviewer Update
hey there, i paid yesterday and attached bank proof of payment in my email. i see you still say you did not receive payment. Yes, payments a day or three later as in my case is understandable, but where does the extra R245.00 comes from? It's not the 1st time, i forgot to mention in my earlier post: Last time i paid a ridiculous amount for "i don't know what" and when i spoke to the second consultant pertaining to the same querie, because the call got disconnected, the second consultant told me, that the payment i had just made, was' not even necessary and that it was a pity my call was not dispatched to her earlier, but you know with call-centers; some consultants really goes out of their way for you and others are useless. You are welcome to follow up on my account profile and hopefully you record all your calls. My hubby and i have had a many unpleasantries with Multi-choice over the years. During the rugby season he specially visits our nearest Multi-choice office to upgrade to the full packages just for that month and pay the required fees upfront. Then after that month our service is suspended, which is o.k because we paid for that specific month's viewing, so it happened quite a few times when we want to continue with our normal R199.00 or R299.00 family package, we had to pay in more than R600.00 although we did not even view DSTV for a couple of months. You guys are really dishonest. So i take it i'm being punished(******, because my payment was, as per your email, paid on the 5th and not on the 2nd of May since that's the only justification in yr mail as well.

Mrs R Rousseau-Geduld