Multi - Choice is a disgrace

Good Day, On the 24th August I upgraded my DSTV from Family Package to Compact Package taking my amount From R265 to R399. (exc extra view) My Account is debited on the 27th of every month. My first debit since the upgrade was done on the 27th August which was R200. This was apparently incorrect. I called DSTV to inquire about the short deduction I was told that they will deduct the full amount in the following month. I asked DSTV to deduct the full amount as 1 day the system works and the next day its off. I have made over 20 calls to DSTV in the last 1 and 1/2 month from my cell phone to their customer care line calls ranging from 20 - 40 minutes. ( should you require a cell break down I will send through my itemized billing. The agents laugh at you instead of assisting you. They are rude and have no idea how to assist you. Every time I asked to speak to a Team manager or a supervisor I get told that they are in meetings. I asked how is it possible that the whole day everyday the team managers are in meetings, I have tried to call different times of the day hoping that I would have some joy. Today I finally spoke to Thebang Mnazana who was equally as rude. I was trying to explain to him about my account and he just kept saying my must phone billing department. The number he gave me *** does not work - I did explain to him but he said thats the only number he has. I am extremely disappointed with the poor service I received thus far.