Multi Choice *********** Staff

A month ago I had the explora installed on contract from DSTV I queried about box office and was sent the steps to follow on 1 May I followed the steps and my extra view (explora primary, HD PVR secondary) was not picking up signal I called the DSTV call centre spoke to Zuma on 2 May after rebooting process I was told to take the decoder into the mulitchoice centre for testing, the decoder was tested not sure of the guys names but they were 2 at counter 16 on 2 May and I was told that there is a problem with the decoder one of the ports is not working and I need to replace the decoder, I did have another decoder at home and when i tried to connect the other decoder I got the very same error of signal, i called the call centre and was told that if the error was determining footprint I should just leave it it will find the signal but it can take upto hours, it was left on for the entire night the next morning i called again spoke to Thato and she that the signal will never come on and it could be a problem with the cable so I decided to get a technician and was charged R499 only to find out that there was nothing wrong with the decoder that was tested neither was there anything wrong with the cable but it was the signal setting it was not supposed to to on universal, DSTV CAN YOU PLEASE EXPLAIN TO ME HOW CAN I BE TOLD THAT MY DECODER IS NOT WORKING AFTER PHYSICALLY TESTING IT? YOUR STAFF IS *********** AND IT COST ME A NUMBER OF PHONE PHONE CALLS A TRIP TO THE DSTV SERVICE CENTRE AND R499 all for no reason. Please do not on Hello Peter as a matter of formality and do nothing about this complaint. I would also like to know as to how I will be compensated for the inconvenience caused to me by your *********** staff.