MULTI CHOICE *********** PERSONNEL.

My name is Kobus Myburgh. My account number is ***4. My Explora was installed round about May 2018 with a fixed payment monthly. Round about the beginning of 2019 I noted that an extra R 55 was deducted to M-choice ***9. When I aquire about this payment I was told that I had a short payment to my account and that Multichoice deduct this amount to make up for my monthly payment. So it went on for months.On the 26th of June the "normal" payment of R 789.00 (***4) was deducted as well as R 771.00 (M-choice***). When I aquire about this I was told that this extra was for Boxoffice (Films) that I never used before. I was told that there is a CREDIT of about R 1,500 to my account. I spoke to a person with the name of Queen Moloshi (Spelling) and she told me that this was done from my bank via EFT. I never did that and the bank could only pick up the payment of the 26th June 2019 from my bank statement. In July I contacted FNB accounts to find out what was going on. That was after the 25th when I got paid. They told met that the same amounts was deducted again by Multi Choice and I had it reversed. (I do have credit to my M Choice account) On the 9th of August 2019 I got a sms We've stopped your Dstv as you've not paid. To reconnect pay R 1555.00 using ref no.***4. Once paid, we'll reconnect you. To pay: payat.io/dstv/***4. Then my service was cut. On the 23rd of August I got this sms. Dstv: Thank you! We've receive your payment and have reconnected your service. Dail *120*68584# to clear any on-screen errors. Enjoy your viewing. (I did not pay 1 cent to them) My question is this. After I threatened them with you why could they all of a sudden rectify Their mistake. This month the amount of R 789.00 was again deducted from my bank account. Why do I have to pay the full amount and who is responsible for the loss of my service for 14 days? I feel that Multichoice ows my an explanation and a type of reward for the inconvenience I had to go through.