multi choice incompetency

my subcription was changed and when i call they said someone changed the subscrition and according to the system the person that made the changes was not suppose to be working on the day they access my profile, i was told that the call will be logged to retrieve the call recording. no fed back was provided about the call. i called in today , now i get a different story , am now being told i made the changes on self service of which i never did. i have on extra view and i have been paying for extra view subcription, now everything on my profile has changed , is now showing i have 2 compact product, which was owning R6300 , when i ask about the R6300 i wastold the consultant made mistake as she put my subscrition to yearly,

it seems like everyone is making mistakes and no one is held accountable . all am been told is escalations, but no one is geting back to me with feed back