Multi-Choice ******* debit deductions

i am having a problem with Multi-choice from the 20.09.2019 •Premium Contract taken on the 04.12.2018 – Black Friday special for the price lock of R749.00. Contract ends 04.12.2019. •Payments debited from my bank account from Dec’18 to current. The issue: •20.09.2019 – 7.00 - my PVR stops working, I called the call centre on ***, the agent informs me that the PVR has a special price and that I am in arrears due to non- payment, I informed the agent of my contract and was advised that I no longer have a contract. •20.09.2019 – 12.00 - I called the call centre again, was informed that it is not the PVR but I do-not have a contract and that I am paying the normal Premium price, when I questioned why my contract no longer exists, I was informed that due to an upgrade on the system, a lot of customer’s accounts have been affected, once again, a request has been opened. •20.09.2019 – 20.00 – I called the call centre, here I was assisted, my PVR was connected to work again and once again I was informed that the upgrade to the system had caused a lot of problems to the customers. •23.09.2019, I called the call centre, once again informed that agent with regards to my contract, she had me on hold for 10 minutes came back to me and advised that I was correct, I am on the Black Friday Price lock package and that my premium is R749.00 and that in 48 hours the system will be updated and my account corrected. •On the 25.09.2019 my debit order went off for R1 077.00 instead of R749.00, an extra amount of R328.00. Why is this happening, when I had never defaulted on this account. Further to this my husband is unemployed and I cannot afford monies to be taken off my account. You will not believe this but I cannot afford to buy groceries, for my family this month and this is what DSTV does to me. It is disgraceful. Can someone please help me resolve with this issue. I can provide proof of all communication with the call centre and for the proof you can access the call recordings