Multi choice has the worst poor customer service call centre

I have a R100 package and i normally make a payment onthe last day of the month. On January 2019 i was suppose to make the payment but I couldn't, I made the payment onthe 2nd February when I got home i realised my services were disconnected. I called multi choice and the lady that i spoke to explained the is late payment penalty fee of R52 that I still have to pay for my services to be active, I understood. Next day 03 February 2019 when I went to make the payment of R52, the R52 had accumulated to R99. I called the customer service AGAIN and the agent that I spoke to couldn't explain how the R52 accumulated to R99 in few hours, she said its fine she will reverse the R48 I can pay the R52 that I was told of by the previous agent and expect my services to be active in few minutes. After a while of waiting I had to call multi choice again as my services were not active, the agent that i spoke to assured me the is nothing wrong on my account their side. She adviced me of what steps to take, finally my services were active but the was still a orange light flashing on my decoder which I reported to the agent and AGAIN she ASSURED me the is nothing wrong my account.

After a week, my services were disconnected AGAIN. Furiously, frustrated I had to call multi choice and as expected none of all the agents that I spoke to managed to explain why my services were disconnected, instead they told me on their side my services are active and asked me to wait for few minutes. After an hour of waiting my services were active again.

23rd February 2019 my services were disconnected AGAIN. I called multi choice and I was told the is an outstanding balance of R247 that I have to pay . I told the lady of the experience that I had to go through with multi choice, the calls that I have been making to multi choice and the responses that I have been getting from her colleagues. She said her manager will have to listen to the calls and the manager should get back to me in an hour time. I have been waiting to get a call from a manager named Nompi Ndumo since 16h23 23 February....

My services are still disconnected, and no has bored to call me back and explain to me the why I had to go through such a experience with multi choice.

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