KN
Khululiwe N

1 reviews | Active since Jun 2024

08 Oct 2024, 14:22

Multi choice give ds...

Multi choice give dstv internet router but I used it for one month then after it bength disconnected I thought it data depleted but still since May I tray to call and email them to fetch their router i never get any help and now am in debt

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Oct 2024, 14:27
Official
Hi Khululiwe, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Oct 2024, 14:28
Official
Hi Khululiwe, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Oct 2024, 17:03
Official
Hi Khululiwe, 

At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.   

We tried reaching you on the numbers ending with ****3385 however it was on voicemail.

Please note that the request for cancellation of the router was after the "cooling off" period as a result we cannot cancel the router. You need to pay a settlement fee for the router which is R 2034.92.

In order to reconnect services the total will be R2092.17.

Kind regards, 
DStv: Hello Peter Team

Best regards,

KN
Khululiwe N's update09 Oct 2024, 21:50
Reviewer Update
Telephonical you said I can cancel the router at any time,I received on February then on April I called you to cancel it and fetch it because it worthless you didn't do any thing while I already pay for it,You are the one who call me convincing about a router then I agree with and I pay but the router work for one month then it was show a red light I try to contact you ,you didn't help me then I pay I thought data it depleted maybe you going to load it but still till now I never use it,Multchoice I beg you to fetch your router as you promise if is not working I'm free to contact you,it still new and you disconnect the decoder as well, trace our call because you said calls are recorded for security checks we were agree to cancel at any time worse the router was not working,please I don't owe you,you owe me because I didn't use it I pay for nothing until I decided to stopped the debit order,even my neighborhood trying with same problem here in Germiston you can come and check.
KN
Khululiwe N's update09 Oct 2024, 21:56
Reviewer Update
Hence am saying even before am no longer use it it worthless come and fetch it,you promised me the time convince me to take the dstv internet router,I don't need connection ,I paid you never reconnect it so please fetch it I don't meet it ,now you reply because I wrote to Hello peter but you failed to help me calling you begging you and email you,whatsapp you ,I try by all means but you didn't help me.


Do right please.