Multi Choice Festival Mall

Hello Peter,my name is Mrs Boya.I am writing to you very dissapointed and heart broken, the reason being we,my son and I decided to install extra View decoder,the decoder worked only for one week a d the following week it started a tng up ,then we called multichoice, they pressed whatever they pressed and it worked for 2 days and then it started its ways ,then we decided to take it back to multichoice Kempton Park and when getting there my son was told to go to Edenvale, my concern is we called with money after paying r2450 and when having a problem we being sent from pillar to post. A d ultimately we decided to call Shane,the guy who initially sent his technician to cum install the decoder and he never picked his phone afterwards we called Jimmy, the technician who did the work and amazingly he said is not his problem and I'm asking myself so many questions, you cum to my house, you do the work and ultimately you claim that whatever we experiencing is not your problem?who does that?I feel that the service is very poor and very arrogant of multichoice 's employees..