Multi Choice fails me yet again

<p>I phoned on the 27th Feb to upgrade my package from Xtra to Premium, asked the agent to schedule the down grade on the 2nd of March</p> <p> </p> <p>a week ago i receved an sms that i need to pay R199.00 ignored the sms as iam of the understanding that i do not owe them.</p> <p> </p> <p>received two additional sms , i phoned on the25 th Spoke to an agent who promised to listen to the call and give me feedback within three hours .</p> <p>five days has passed and no feedback, make another call on monday was promised somoene will call me, still nothing.</p> <p>It irks annoy and gravely pain me that I had to resort to complaing on social Media to get the service I pay for, without default.</p> <p> </p> <p>if only you guys can only invest on Individuals who care about the customers, not like Ms Scheepers who continues to call me Mam when she has my name and surname in front of her.</p> <p> </p> <p>i need a resolution to my dispute asap, you continue to do give me this appaling service.</p> <p>and i have enough apologies in my closet from Multichoice, just fix my account and get rid of *********** staff</p>