Multi Choice DSTV pooir service

I app**** for the Explora ultra on the fixed payment plan for 2 years and was approved on the 12th of July 2024. First, they allocated an installer in the Easten Cape I live in KZN. Since then, I must have made 20 calls to the call centre to get the installation done. Every time I call, I am on the phone for 20 minutes or more only to get numerous reference numbers and are told they are escalating the installation. Nothing gets done. Last week they gave me the installer in my area and their contact details and told me I must phone them to schedule the installation. The call centre gave me yet again another reference number to give the installer. I contacted the installer. The installer informed me the reference number does not exist on the DSTV computer system where they get their instructions for installations from DSTV. Surely it cannot take 2 months to get a simple installation done. Last week I called and ask for the call centre manager. I was told he or she was not available but will call me. It has been several days now, and no call has been received. DSTV service stinks.