TK
Trudie K
1 reviews | Active since May 2018
14 Oct 2023, 19:54
Multi choice/ DSTV & Capitec Pay - incorrect preselected account details?
We accessed the streaming option on DSTV website, clicked on payment options, selected Capitec Pay. Approved payment. Turns out its the incorrect acc for DSTV. Much time spent to both call centres, ended up having to do another payment as DSTV says its not one of their accounts. Now both companies are blaming each other and were sitting in the middle.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Oct 2023, 20:25Hi Trudie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Oct 2023, 20:25
Official
Hi Trudie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
TK
Trudie K's updateReviewer Update
02 Nov 2023, 20:25To date - issue remains unsolved. Rest assured that we will NEVER make use of ANY alternative payment options offered by DSTV. Right now, looks like a **** and will be reported accordingly. Money not in our account - and not credited by DSTV either!
TK
Trudie K's update02 Nov 2023, 20:25
Reviewer Update
To date - issue remains unsolved. Rest assured that we will NEVER make use of ANY alternative payment options offered by DSTV. Right now, looks like a **** and will be reported accordingly. Money not in our account - and not credited by DSTV either!