Multi choice dstv

Multi choice offers poor service with *********** and in discontent with how they handle my problem. I made numerous more than 20 attempts to call using my airtime and their agents have the tendency of putting you on hold that they Wil either call back or escalate the problem to the supervisor. I called on 23 November 2022 for recznnecriin and I opted to pay via Capitec App. Their agent gave me a wrong account number. December 2022 I paid, they've cut my service many times even now as I speak my money went down n the drain. I asked to a recording they claim they can't find it, I've sent them proof of payment and they don't wanna hold their employee accountable. They are ****, I went to Capitec to check where's the money, they claimed it was paid to Nedbank account. Yesterday 6th January I went to Nedbank and they said they don't have such account with them. They nedbank said Capitec was supposed to fill claim forms on my behalf to get my money back from the account where the money was paid to.