Multi-choice Dead Man Walking

Just to start, I pay my account by monthly Stop Order , and have been doing it Forever!! Suddenly last month I am cut off for no apparent reason - payment made on the 1st as always - on inquiring why - nobody is capable of an acceptable reason as to why this occurred *&^$ - This month I am charged two 2 months rental - on Monday 06/07/20 - having spent over 50 min on the phone with a trainee , and requesting that I speak to a manager or supervisor - nil sip nutting - lots of promises about refunds , managers going to call - still in darkness to why!!! - Phoned again on Wed , slightly better , but now I am as confused as a Chameleon on a Smartie box , another lady phoned that after noon , now even more confuse, with a promise that another person would phone before 17H00 - still waiting - and still no idea when the refund will occur - or a reason for the double payment - Multi Choice, I am afraid you are a "Dead Man Walking" Like a virus left untreated , will eventually **** its host - your viruses,of "Complacency , Incompetence and Arrogance",has done for you !! I foresee your customers leaving you in droves shortly!!