Multi-Choice day-light *******

Hello Hellopeter I am so up to here about the way Muti-choice has treated me!!! Around the 8th of July I went to pay for my Dstv as usual, at the pay-point I was told I must pay R1598.00 I was shocked. I then called Dstv call-centre I was told that the previous EFT payment I made on the 6th of June was reversed by my bank FNB on the 05th of July hence this amount! I was advised by the operator to consult with my bank despite that I told her it was impossible for my bank to reverse an EFT payment unlike a debit order, her word was final. I checked my bank statement no reversal of such appeared, I went to the bank to inquire I was told it is not possible for the bank to have done that. I called Dstv again I was told that's how things are still and I must pay finish and "klaar". I then asked to be escalated to a manager on duty, I spoke to a lady by the name of Ingrid who insisted also on this narrative that the payment was reversed but promised to double check with their Finance Dpt and would email me, she confirmed my email but till today no email came from her. After about 4 days later seeing that nothing came from Dstv I called again and this operator(Sibongile) told me the same story of reversal of payment. I then asked for Ingrid but I was told she would be back in about two weeks, a gentlemen by the name Mr Mpumza (Thozamile I think) was called to explain to me, he came with a completely new explanation that their system made a mistake by double allocating payment for two months, March and April, meaning for April their system does not show that I paid so I must bring proof. When I asked why the story is now changing from bank reversal to system error he confidently told me forget about that listen to this now. I told him I pay cash, hard cash, when I pay for Dstv I don't think I will have that kind of proof, he said unfortunately they need proof. He said there was no payment records simply because I watched Dstv in April free of charge which I disputed to say I pay every month for Dstv I don't receive "grant" from them. I asked him if they just realised their system made a mistake how do they know to what extent the error was, i.e. how does he know if the system failed to show the payment as a result of that system error, he instead insisted on emailing me the print out, he emailed me the blank I emailed him in writing my complaint to which he responded by saying he would send me the print out. I told him that the print will not help us resolve the dispute because it will show what he is telling me, that was on the 31 July up to today I have not yet received this print out and my Dstv account has since been disconnected from 1st week of July!!! I told this guy, Mpumza, that what we know is that their system made a mistake and they must own up and reverse that debt because I paid, I asked him what a coincidence that my payment disappeared during the time their system had an error. I told him that they are covering their back by blaming the system because the payment reversal story could be proven so they changed it into this story of system knowing I may not be in a position to have the slip to prove payment, maybe the fact that he has not sent up to now is proof that there is nothing like that system error thing. Can somebody help me to resolve this because clearly I am being taken for granted and greatly undermined by Multi-choice here!!!! Sorry to sound ****** but I believe had I been of another race or high profile in the country this issue would have been resolved the day I first reported it!!!!I do not pay Dstv through bank debit order! That's only way a reversal could have been made, still why after a month (6/6/2019 to 5/7/2019? Now it is a system error, how did it change from bank reversal to system error?!!! These people are arrogant!!!