Multi Choice - but not my choice...

I received an email dated 27.12.19, informing me that my insurance on U*** is cancelled. I requested the reason for the cancellation via email on 03.01.2020, 08.01.2020 and 15.01.2020 with ***. I kept receiving emails stating a technical error is being investigated. I wrote a review on 22.01.2020 and 30.01.2020. I am still waiting for the written confirmation that the insurance has been re-instated. I suspect my insurance on U*** is also cancelled as my deductions are as follows: 27.12.19 for R439.00, 25.01.2020 for R399.65, 25.02.2020 for R419.00 and 25.03.2020 for R444.52. I need an urgent written explanation as to what is happening with my insurances!!!!