Multi choice billing error

I was on dstv price lock. My contract ended on 10 October 2019. On 10 October I was billed on price lock and on dstv compact. Also charged on my statement was access fees worth R300. Dstv compact was charge worth R600 all these transactions on the same day. I was ask to pay R1400 for my services to be reconnected. I payed the money still my service was not connected. U call customer care they say the account was over billed or the was a billing error when dstv was upgrading its system. Was told my account would be reconciled. Up until today I am still owing dstv. My account is disconnected. The call center agents put you on hold until you run out of airtime.i would like someone from Multichoice account's to give me a call and fix my account *** (vusi)