Multi Choice .....Bad Service

Our explora has been giving us problems since last week, where the hard drive was completely deleted, could record, could not watch anything on catch up and it kept on giving us error messages and when the explora was on, the extra view would not work. Made numerous calls to the call centre ,they did the usual .....reset. Which did not work. Our last option was to take it to the walk in centre 309 Umhlanga Rocks Drive , Durban yesterday 27 January 2021, upon arrival there was a long que which my husband and I followed, when we got to the entrance ,only one person was allowed, which is understandable. The agent who assisted my husband said that he could not explain as to why the hard drive got deleted on it's own, he then reset both our explora and extra view decoder and we left the centre. When we arrived home, the remotes were not communicating with decoder, so we had to call the call centre AGAIN. The agent helped me with the explora but extra view did not work, after a few attempts of resetting the extra view ,she advised me that someone from the technical department would call us to help with problem, NO ONE CALLED. So this morning 28 January 2021 we called the call centre AGAIN, the agent told us that the remote is faulty, so we tried another remote and it still did not work but before we took the extra view decoder to the walk in centre, IT WORKED. We were then advised to take it back to the walk in centre, When we arrived there , there was another que longer than yesterday's so I walked up to the entrance and before I can put my query to the security guard, HE PUTS HIS HAND IN FRONT OF MY FACE, which I found very disrespectful because he treated me like I was not following protocol. When I tried to explain my plight and that I was there yesterday, he very ARROGANTLY tells me to join the que. As I turned around to walk away he sarcastically tells me Thank you. I left the walk in centre very disappointed because Multi Choice does not fail to debt our account RELIGIOUSLY every month but cant provide me as their patron a service. When I got home and phoned the call centre ...yet again, I was advised to take it back to the walk in centre, when I go tomorrow, it would be the third consecutive day going there, is Multi choice going to compensate me for fuel ,are they going to compensate me for the all the calls my husband and I have been making. I Don't Think So. Multi choice....your organization needs to employ people that have good people skills and also be capable of doing their job. As for the security company that offers their services to Multi choice , their security guards are PATHETIC.