Multi Choice bad service

My Explora Decoder was damage of the weather I got insurance on the decoder Was change with no problems I did not change my package I got Now when I want to see recorded movies or other service I receive a massage on the screen that said I must upgrade the PVR subscriptions before I can see this This service was there previously and my monthly subscription was the same I pay now Why must I pay now more for the service that was there I only replace the decoder no the package When I call in to Multi Choice it's like I talk to the wall I asked them to check the health history They just ignor me And tell me I I want to see catch up I must now pay more Very bad customer service Hope the public see how we get rob Company I call this Day light *******