MULTI CHOICE BAD CUSTOMER SERVICE

I HAVE BEEN MULTICHOICE CUSTOMER FOR OVER 15 YEARS AND NEVER HAD A PROBLEM. ON THE 27TH JAN I CALLED THEM ASKING THEM ABOUT THE DEBIT ORDER THAT DID NOT GO THROUGH, AND WAS TOLD IT WENT THROUGH ON THEIR SIDE.I TOLD THEM I DID NOT GET BANK NOTIFICATION REGARDING THAT. THEN I WAS TOLD TO GO GET THE BANK STATEMENT,WHICH I DID NOT.AFTER A FEW DAYS MY SERVICES WAS CUT OFF AND I CALLED THEM AND A LOT OF THINGS WERE EXPLAINED BUT WAS RECONNECTED AND ARRANGEMENTS WERE MADE WITH A CONSULTANT TO RUN A DEBIT ORDER FOR THE 25TH OF FEB.THIS MORNING AGAIN MY SERVICES WERE DISCONNECTED DUE TO ACCOUNT IN ARREARS.I SPOKE TO ONE OF THE CONSULTANTS AND TOLD THEM THE WHOLE SCENARIO AND WAS TOLD I AM A CASH CUSTOMER ACCORDING TO THEIR SYSTEM. WOW ITS AMAZING HOW MULTI CHOICE OPERATES YOU ARRANGE DEBIT ORDER THEN THEY CHANGE YOU TO CASH WITHOUT NOTIFYING YOU.I TRIED TO ARRANGE WITH THE CONSULTANT TO DEBIT THE WHOLE AMOUNT OWING TO THEM ON THE 26TH.SHE TOLD ME I SHOULD GO PAY OR GO ARRANGE WITH THE NEAREST MULTI CHOICE OUTLET FOR DEBIT ORDER.THIS IS VERY BAD SERVICE.I ASKED A CONSULTANT TO LET ME SPEAK WITH A SUPERVISOR OR A MANAGER WAS TOLD THEY ARE NOT AROUND WOW WHAT A SERVICE.