1 reviews | Active since Aug 2018
Multi Choice and DSTV Payback Not Received
I have downgraded my DSTV account in April this year from Premium account to R49 pm package. The downgrade was done online and followed up with a phone call. DSTV however continued to subtract money from my account monthly for the premium package. I subsequently cancelled the subscription completely in order to stop the money from being taken from my account. DSTV now need to pay back the money that they incorrectly took from my account. It has been months now trying to get this money paid back from them. It takes them 5 seconds to take the money from my account but months to pay back and to date i have not received my money which they stole from me.
Dear Johnny Viviers
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Johnny Viviers
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Johnny Viviers
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have reconciled your account and corrected the billing and adjusted it accordingly. We have processed your refund to be paid into your ABSA bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Johnny Viviers
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have reconciled your account and corrected the billing and adjusted it accordingly. We have processed your refund to be paid into your ABSA bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,