KN
Khethukuthula N

1 reviews | Active since Mar 2023

01 Apr 2023, 22:30

Multi Choice Allocate my payments.

Multi Choice service is really bad . I am ine frustrated customer. I have made a payment of R560 on the 25th of Feb @6:54am.On the 28th of Feb , I receive an sms saying my services will be disconnected, I then call and explain and I was asked to send the p.o.p and the query will be resolved in 24 hrs. I have made phone from the 28 till the 1st of April. To top it all , they refused to reconnect my services after they told me that Finance is dealing with my query and they will rectify the error on their side. I have spent lot of money calling them. The phindile lady I spoke to on the 01st put me on hold without even telling me and never got back to me.

I am so angry , they don’t treat customers with respect, we pay our hard earned miney.

I want Multi Choice to refund me my R 95 for reconnection fee.

Credit all those reconnection fees charged , Reimburse me the airtime I bought calling them , the guys working there are ****s .

As I am writing this my services are suspended.

I want all this resolved ASAP . Disgrace / disgusting service for such a big company.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2023, 22:38
Official
Hi  Khethukuthula Ngwenya,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
KN
Khethukuthula N's update01 Apr 2023, 23:14
Reviewer Update
I am hoping that Soon as possible, will be today as my services have been disconnected and this query has been going for over a month now.

Reconnect my services while you are resolving my query
KN
Khethukuthula N's update01 Apr 2023, 23:17
Reviewer Update
Allocate all my payments, paid on the 25.02.2023 and 25.03.2023 R 560.00