BM
Bandile M
1 reviews | Active since Jul 2017
20 Jul 2017, 19:33
Multi Choice
<p>I'm not happy with the service I'm getting from Multi Choice .I have a Explora and sometimes there is network problems.</p> <p>I have exchange decorder when multi choice recall them and now the catch up Chanel is not playing.I have paid my 12 months subscription in full but when the are problems with Chanel's or decorder I'm losing on time I payed.</p> <p>I believe Multi choice has no competition hence they take their clients for granted.</p> <p> </p> <p>If you owe them you wont be allowed to view but if it is their problem nothing is been done we losing money.</p> <p> </p> <p>They have *********** staff at their call Centre who could not assist but say you must come to their offices which cause time and money.</p> <p>I don't owe multi choice subscription and can't enjoy my money.</p> <p>I think we decided to Choice multi chose over SABC because we want a good service.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Jul 2017, 08:41Dear Bandile Mlinganiso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jul 2017, 08:41
Official
Dear Bandile Mlinganiso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jul 2017, 12:30Good day Bandile Mlinganiso
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard
We tried to contact you to assist with your concern without any success.
Please advise us by return mail if your problem persist and we will assist you accordingly.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 Jul 2017, 12:30
Official
Good day Bandile Mlinganiso
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard
We tried to contact you to assist with your concern without any success.
Please advise us by return mail if your problem persist and we will assist you accordingly.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,