Multi Choice

Hi just need to share my frustration with Multi Choice caught them out the second time in 6 months. I activated my holiday home in March for 5 day on the app which showed the amount and the dates which I accept, on the end of March I relies that the decoder was not switch off and could not contact Multi Choice with the lockout. By mid April I manage to get hold of some one explaining to her about my problem which she rep**** that the decoder was only switch off the 16 April which was not the dates that was set on the app. I ask for proofs which she didn't have or couldn't get, only that I am responsible for the account. Phoning every day holding on for hours speaking to various people at Multi Choice without vale. Today the on 11 May my Dstv was disconnected after 1 month and many phone calls and promises that they will phone back with answers, or screen proves, nobody could help or had prove, all was said first I must pay before they can help. When talking to the call center you can imagine that they are this huge company and that you gonna pay at the end (acting stupid).This was the second time and you feel helpless and you know they are "*****" the true is somebody at Multi Choice forgot to put off the decoder as that was the time of lockout and in the heist any human could made a mistake but they keep on denying. The app is also not working there is no way that you can trace history only payments. and then the cookie in the month phoning with no answers they keep on asking how was the service their was no service This is just a warning to other DSTV users please be careful is costing a lot of money