Multi Choice
<p>My complaint after my old explorer has broke down</p> <p> </p> <p>I was at the Pretoria MultiChoice Centurion Center 4 weeks ago and again visit the offices 2 weeks ago without any success.</p> <p> </p> <p>They said that on there system it shown that they have called me on the 21st of April but I did not received any phone call from them.</p> <p> </p> <p>It is ridiculous to think that you must phone a customer one time and think the problem has been solved.</p> <p> </p> <p>How long must I wait before actions takes place.</p> <p> </p> <p>Must I wait another month or two before I will be able to watch TV.</p> <p> </p> <p> </p> <p>Unhappy Client</p> <p>David</p> <p> </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 May 2017, 07:59Dear Helen
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply12 May 2017, 07:59
Official
Dear Helen
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 May 2017, 12:18Good day Helen
Thank you for taking my call today.
Mr Viljoen can expect a call from our Price Lock team for further assistance.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 May 2017, 12:18
Official
Good day Helen
Thank you for taking my call today.
Mr Viljoen can expect a call from our Price Lock team for further assistance.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
's updateReviewer Update
26 May 2017, 14:46Good Day,
My issue is still not resolved.
After our DSTV broke, we went to Multi Choice in Centurion to go onto the Explorer option. The friendly lady who assisted us showed us all the options and we decided to go for the option of R900 + which includes the Explorer, dish and installation of it. The consultant then advised us to cancel the current DSTV as it is over a weekend and it will take 5 to 6 days to be installed.
After our previous complaint Dinah of Multi Choice contacted us to follow up on this matter. Then last week an consultent contacted my husband and told him before anything can happen that they need to do another credit check on him, which he has been told on that he does not qualify. I do not understand how somebody with an double income off over R75kt per month do not qualify for Credit to sign up on your Explorer package of R900 per month, after we paid every month anyway R800 on the premium DSTV package.
Furthermore I also do not understand why another credit check was needed as we were signed up on the premium DSTV package until the day where we asked to go onto the Explorer option, as our DSTV broke down.
I would really appreciate it if somebody could explain to me what is the minimum requirements to be credit worthy and good enough for Multi Choice.
Please your urgent responce and assistance would be appreciated as I do not understand why we should be struggling like this for 2 months already just to get an explorer.
Even more Unhappy Client
Helen
's update26 May 2017, 14:46
Reviewer Update
Good Day,
My issue is still not resolved.
After our DSTV broke, we went to Multi Choice in Centurion to go onto the Explorer option. The friendly lady who assisted us showed us all the options and we decided to go for the option of R900 + which includes the Explorer, dish and installation of it. The consultant then advised us to cancel the current DSTV as it is over a weekend and it will take 5 to 6 days to be installed.
After our previous complaint Dinah of Multi Choice contacted us to follow up on this matter. Then last week an consultent contacted my husband and told him before anything can happen that they need to do another credit check on him, which he has been told on that he does not qualify. I do not understand how somebody with an double income off over R75kt per month do not qualify for Credit to sign up on your Explorer package of R900 per month, after we paid every month anyway R800 on the premium DSTV package.
Furthermore I also do not understand why another credit check was needed as we were signed up on the premium DSTV package until the day where we asked to go onto the Explorer option, as our DSTV broke down.
I would really appreciate it if somebody could explain to me what is the minimum requirements to be credit worthy and good enough for Multi Choice.
Please your urgent responce and assistance would be appreciated as I do not understand why we should be struggling like this for 2 months already just to get an explorer.
Even more Unhappy Client
Helen
's updateReviewer Update
29 May 2017, 15:11Good Day,
My issue is still not resolved.
After our DSTV broke, we went to Multi Choice in Centurion to go onto the Explorer option. The friendly lady who assisted us showed us all the options and we decided to go for the option of R900 + which includes the Explorer, dish and installation of it. The consultant then advised us to cancel the current DSTV as it is over a weekend and it will take 5 to 6 days to be installed.
After our previous complaint Dinah of Multi Choice contacted us to follow up on this matter. Then last week an consultent contacted my husband and told him before anything can happen that they need to do another credit check on him, which he has been told on that he does not qualify. I do not understand how somebody with an double income off over R75kt per month do not qualify for Credit to sign up on your Explorer package of R900 per month, after we paid every month anyway R800 on the premium DSTV package.
Furthermore I also do not understand why another credit check was needed as we were signed up on the premium DSTV package until the day where we asked to go onto the Explorer option, as our DSTV broke down.
I would really appreciate it if somebody could explain to me what is the minimum requirements to be credit worthy and good enough for Multi Choice.
Please your urgent responce and assistance would be appreciated as I do not understand why we should be struggling like this for 2 months already just to get an explorer.
Even more Unhappy Client
Helen
's update29 May 2017, 15:11
Reviewer Update
Good Day,
My issue is still not resolved.
After our DSTV broke, we went to Multi Choice in Centurion to go onto the Explorer option. The friendly lady who assisted us showed us all the options and we decided to go for the option of R900 + which includes the Explorer, dish and installation of it. The consultant then advised us to cancel the current DSTV as it is over a weekend and it will take 5 to 6 days to be installed.
After our previous complaint Dinah of Multi Choice contacted us to follow up on this matter. Then last week an consultent contacted my husband and told him before anything can happen that they need to do another credit check on him, which he has been told on that he does not qualify. I do not understand how somebody with an double income off over R75kt per month do not qualify for Credit to sign up on your Explorer package of R900 per month, after we paid every month anyway R800 on the premium DSTV package.
Furthermore I also do not understand why another credit check was needed as we were signed up on the premium DSTV package until the day where we asked to go onto the Explorer option, as our DSTV broke down.
I would really appreciate it if somebody could explain to me what is the minimum requirements to be credit worthy and good enough for Multi Choice.
Please your urgent responce and assistance would be appreciated as I do not understand why we should be struggling like this for 2 months already just to get an explorer.
Even more Unhappy Client
Helen