MulitiChoice Incompetency

Account No. ***

New account was activated during May 2019 as Price Lock and I have requested for debit order to go on the 20th of every month. Realising that D/O didn't go through on the first month, I called and be given the figure to pay. 1. It was incorrect amount as my account was disconnected. 2. I called again and told to pay another amount, which I did. I was promised that D/O will go for month of August 2019. 3. Again D/O didn't go through. 4. On the 22 September I then paid direct for two months {R1800}, to my surprise on the 27 September account was suspended. I then spoke with supervisor of call center {Evelin} who promised to send me statement and look at account as I was told that there is another outstanding amount. She confirmed that she does not understand where it comes from but they will investigate and comes back to me. It is now the 7th October and there is no communication from DSTV. Today again the account was suspended. I called call center again in the morning only to be send from pillar to post as they fail to resolve my account. I need Multichoice to resolve my account ASAP and stop adding reconnection fees as I have being waiting for more than 2 weeks on the matter. I am not happy with the kind of service I receive from DSTV.

Regards

Mirriam

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