MuliChoice unwilling and/or unable to help customers with technical problems

MultiChoice is very eager to receive their monthly payments but not eager at all to help customers. I tried to phone MultiChoice this morning and a lady called Aviwe was unwilling to even listen to my question. My picture is blurry and I asked her what to do to rectify it. She hardly listened to me. She decided to give me the easiest option: signal problem. When I explained to her that I have 2 TV sets and 2 decoders in the house and that the other picture is fine, she changed her tune rapidly saying that my decoder must be broken and that I must wait until after lock down. That was after she suggested that I change the language preference on my TV set! How on earth can my language preference change my blurry picture?

NOT THE WAY TO TREAT LOYAL CUSTOMERS, MULTICHOICE!!!